> Not easy being Queen February 13 2014, 0 Comments
My “Wizard Of Oz” theory came to mind yesterday.
We often joke that being small business owners is like dashing around in front of and behind a curtain, doing all kinds of jobs, wearing all kinds of hats.
The “wizard” of the famous movie was a ticket taker, lever puller, wizard and even, if you will, a life coach.
Between Jeff and me, our responsibilities range from keeping bees, hammering together hive equipment, harvesting honey, bottling honey, graphic design, photography, branding, accounting — and sometimes even sales!
So, imagine my delight to get a letter yesterday addressed to the “Complaint Department.”
“Well, that’s a new one,” I thought, then opened the letter, wondering what the head of the newly formed Complaint Department should wear to work each day.
It seems that a customer in Washington received one of our honey sampler crates for Christmas, but one of the jars leaked. She kindly asked for a replacement, followed with best wishes and blessings from God.
We sent her a replacement the next day, along with two beeswax lip balms (since people in Washington probably need them more than anybody) and a handwritten note.
I’m hoping that’ll be the end of the Complaint Department, but with growth come other challenges and more hats to wear.
For example, I got a call the other day from a potential buyer who condescendingly asked, “Are you in a position to authorize samples being sent to us?”
I wanted to say, “Not only am I in a position to, as in standing over boxes and tape, but I am The Queen Bee and can authorize anything I want.”
Instead, with a wink at my dog, I said, “I think we can take care of that for you.”